Responsible Gaming — Play Smart, Stay Safe

Your Responsible Gaming Tools

jbaji provides six built-in player protection tools. All tools are available at no cost and can be activated by contacting [email protected] at any time.

1. Our Commitment to Responsible Gaming

At jbaji, we believe that gaming should always be enjoyable, controlled, and firmly within your personal limits. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond — and we take our duty of care to each one of them seriously. Responsible gaming is not a legal box to tick; it is a core part of how jbaji operates every single day.

jbaji's responsible gaming programme covers age verification, deposit controls, session management, and self-exclusion. Our dedicated support team is available 24 hours a day, seven days a week, and is trained to recognise and respond to players who may be experiencing difficulty with their gambling. We will never pressure a player to continue gambling or to increase their stakes. The freedom to stop — at any time, for any reason — always belongs to you.

2. Age Restriction — 21+ Only

jbaji strictly enforces a minimum age requirement of 21 years for all players. This is not negotiable. At the point of registration, every player is required to confirm that they are aged 21 or above. As part of our Know Your Customer (KYC) verification process, we may request a copy of a government-issued national identity card, passport, or other valid age-verification document before approving an account, processing a withdrawal, or awarding a bonus.

jbaji uses automated systems to detect behaviour patterns associated with underage play. Any account suspected of being operated by a player under 21 will be immediately suspended pending full identity verification. If the account holder is confirmed to be under the minimum age, the account will be permanently closed, all winnings will be void, and all deposited funds will be returned subject to verification of the original payment source.

If you have reason to believe that a minor is using a jbaji account — whether your own or someone else's — please contact our support team immediately at [email protected]. We will investigate and act swiftly. Protecting young people from exposure to gambling is a responsibility we take with the utmost seriousness.

3. Deposit Limits

One of the most effective tools for keeping your gaming enjoyable and affordable is a deposit limit. jbaji allows you to set a maximum deposit amount for any of the following periods. Once a limit is set, it takes effect immediately and cannot be increased until the current period has expired — this protects you from making impulsive decisions in the moment.

• Daily deposit limit: caps your total deposits within any single calendar day. Ideal if you prefer to keep a close daily budget. For example, setting a ৳500 daily limit means you cannot deposit more than ৳500 on any given day, regardless of wins or losses.
• Weekly deposit limit: caps your total deposits within any rolling 7-day period. This gives you more flexibility across a week while still keeping your overall spend under control.
• Monthly deposit limit: caps your deposits within any rolling 30-day period. This is the broadest budgeting tool and is particularly useful for players who prefer to plan their gaming spend on a monthly basis.
• Decreasing an existing limit takes effect immediately. Increasing a limit requires a cooling-off period of at least 7 days before the higher limit becomes active. This asymmetric design is deliberate — it ensures that any decision to increase your spending requires genuine reflection rather than an impulsive click.

To set or adjust your deposit limit, contact the jbaji support team at [email protected] with the subject "Deposit Limit Request". Our team will process your request within one hour during operating hours. You do not need to provide a reason for setting a limit — this is your right as a player, and we will never discourage or delay a limit reduction.

4. Time-Out and Session Reminders

Sometimes a short break is all you need to reset your perspective and return to gaming on your own terms. jbaji's time-out feature allows you to temporarily suspend your account for a defined period. Unlike self-exclusion, a time-out is designed for players who want a brief pause rather than a full extended break.

• Time-out options available: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. During a time-out, you will be unable to log in, place bets, or make deposits. Your account balance is preserved and will be available when the time-out period ends.
• Session reminders: jbaji can send you an automatic notification after you have been logged in and actively gaming for a period you specify — for example, after 30 minutes, 60 minutes, or 2 hours of continuous play. The reminder prompts you to review your session and decide whether to continue or take a break.
• Reality checks: upon your request, jbaji can display periodic on-screen messages showing your net profit or loss for the current session. Seeing your actual financial position in plain figures — not casino credits or virtual currency — helps maintain a clear-eyed view of your gaming activity.

To activate session reminders, a reality check, or a time-out, contact [email protected] with the subject "Session Tools Request" and specify the option and duration you want. Our team operates 24/7 and will confirm your settings promptly.

5. Self-Exclusion

Self-exclusion is a firm, extended commitment to stop gambling on jbaji for a significant period. If you feel that gambling is having a negative impact on your life — affecting your finances, your relationships, your work, or your mental health — self-exclusion is the appropriate step. jbaji takes all self-exclusion requests with the utmost seriousness and implements them without delay.

Self-exclusion periods available: 3 months, 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is blocked from all access including login, deposits, and gameplay. You will also be removed from all jbaji promotional communications. To request self-exclusion, email [email protected] immediately with the subject "Self-Exclusion Request" and your preferred period. This will be actioned within one hour.

6. Signs That Gambling May Be Becoming a Problem

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond entertainment and into harmful territory. If you recognise several of these in your own behaviour, we encourage you to reach out to us immediately.

If you recognise three or more of the above signs in yourself, we urge you to take immediate action. You do not need to be certain that gambling is a problem to use our protective tools — acting early is always better. Contact jbaji support at [email protected] right now, tell us how you are feeling, and we will help you put the right protections in place without judgment.

7. Tips for Safer and Smarter Gaming

Responsible gaming is not just about crisis management — it is about building healthy habits from the very start. Here are practical guidelines that jbaji recommends to every player in Bangladesh:

• Set a fixed gaming budget before you log in, and treat it as an entertainment expense — not as a potential source of income. Decide your limit for the day before you open the app.
• Play for fun, not to win back losses. Every game result on jbaji is determined by a certified Random Number Generator (RNG). Past results have no bearing on future outcomes — there is no "hot streak" to ride or "due win" to claim.
• Never gamble when you are tired, emotionally upset, or under the influence of alcohol or other substances. Impaired judgment leads to decisions you are likely to regret.
• Keep gambling and your financial life strictly separate. Never use rent money, grocery money, utility bill funds, or money set aside for your children's education to fund your gaming account. Use only disposable entertainment funds.
• Take regular breaks during a gaming session — stand up, move around, drink water, and step away from the screen. Long uninterrupted sessions distort your sense of time and money spent.
• Talk openly about your gaming with someone you trust — a partner, a sibling, or a close friend. Accountability to another person is one of the most effective natural checks on excessive gambling behaviour.

8. Get Help — Contact jbaji Support

If you feel that gambling on jbaji is becoming a problem — or if a family member or friend has raised concerns about your gaming — please do not wait. Our support team is available 24 hours a day, seven days a week, specifically trained to handle responsible gaming requests with sensitivity, discretion, and no judgment. You will never be made to feel embarrassed or pressured when reaching out about gambling concerns.

Remember: asking for help is a sign of strength, not weakness. Every member of the jbaji support team has been trained to treat responsible gaming conversations with care and empathy. We are here for you — not just when things are going well, but especially when they are not. Reach out today at [email protected].